FAQ
Q1: Are you a trading company or a manufactory?
A1: We are a dedicated manufactory, offering factory-direct pricing while ensuring exceptional quality. We warmly invite you to visit and experience our commitment firsthand!
Q2: Warranty, Quality, and Service
A2: We proudly offer a comprehensive one-year warranty. If any component of the machine gets damaged within this period, we will supply the necessary parts free of charge.
Additionally, we ensure prompt online guidance within just 12 hours, along with lifetime service to keep your operations seamless.
Q3: Advantages and Why Choose Us
A3: Our expertise is unmatched, with a wealth of experience and a professional team that is committed to delivering unparalleled after-sales service, ensuring you receive consistent support.
We have successfully collaborated with numerous customers worldwide, sharing growth and success as trusted partners.
Q4: Experience, Professionalism, and Engineering Excellence
A4: Our team boasts 12 years of extensive experience in the machinery industry, from conceptual design to R&D. We are a burgeoning and vibrant machinery manufacturing enterprise that stands for innovation and quality.
Q5: How do you offer technical support?
A5: 1. Around-the-clock technical support is available via phone, email, WhatsApp, WeChat, or iMessages, ensuring that help is always at your fingertips.
2. Our user-friendly English manual provides clear and concise guidance for seamless operation.
3. We also provide the option for engineers to service machinery overseas, bringing expertise directly to your location.
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