FAQ
Q1: Are you a trading company or a manufactory?
A1: We proudly operate as a manufactory, offering our products at factory prices without compromising on quality. We warmly invite you to visit and experience our craftsmanship firsthand!
Q2: Warranty, Quality and Service
A2: We are confident in the excellence of our machines, which is why we provide a comprehensive one-year warranty. Should any issues arise within this period, we will supply replacement parts at no cost to you.
Additionally, we offer online guidance within a swift 12-hour timeframe and commit to lifetime service, ensuring your satisfaction and the enduring performance of our machines.
Q3: Advantage and Why choose us
A3: Our distinct advantage lies in our wealth of experience and our dedicated professional team, backed by an unwavering commitment to after-sales service that is always present and reliable.
We have empowered numerous customers worldwide, and we cherish growing in partnership with each one, fostering mutual success and innovation.
Q4: Experience, Professional and Engineer
A4: With 12 years of industry expertise, our team encompasses the full spectrum from design to research and development. As an emerging and vibrant enterprise, we are at the forefront of machinery manufacturing innovation.
Q5: How do you offer technical support?
A5: 1. We provide around-the-clock technical support through phone, email, WhatsApp, WeChat, or iMessages, ensuring prompt and effective assistance whenever you need it.
2. Our user-friendly English manual is designed to guide you effortlessly through all functionalities.
3. For on-site assistance, our skilled engineers are available to service machinery overseas, bringing their expertise directly to your location.
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